Frustrated with customer service ... again

Maybe I should get a job as a T-Mobile rep.  I know more than the folks that answer the phone.  I called T-Mobile today to ask what roaming cost in the BVI and Puerto Rico.

The first guy told me calls from BVI would be free.  The web said $2.99/min.  So I called back and it took the woman 10+ minutes to confirm that yes it was $2.99/min.  (Took me less than 30 seconds to find it via Google.)  Then she told me text messages were free.  I asked her to check because I thought they were 35 cents/message, and she confirmed, "oh, wow, yes they are 35 cents each!"   (If for any reason you want to check it out yourself, here's the web page: International services.)

Reminds me of the time I was talking to a United rep and he was trying to convince me that the longer trip was better because it had a shorter layover.  (Like I want to sit on an airplane any longer than I have to!)  I finally asked him in frustration if he'd ever flown on an airplane and he said no, he hadn't!